TERMS AND CONDITIONS
SAFARI RESERVATION:
A deposit of 30% is required at the time of confirming booking and the balance at least 15 days before the tour begins.
CANCELLATION:
Any amount paid will be refunded less the cost of cancellation fees levied by hotels/ lodges, transporters, parks and other relevant expenses.
RATES: Our prices include entrance fees to National parks and Game Reserves, meals while on safari, transportation and services of our driver/guides as per itinerary. The rates are based on tariffs and other costs prevailing at the time of printing and are subject to change without prior notice.
TRANSPORTATION:
Minivans and landcruisers will be provided according to the route and the number of clients and the services of professional, English speaking driver/ guides. We reserve the right to use the services of sub- contractors for all or part of the services. Other vehicles can be provided depending on clients' specifications.
ACCOMMODATION:
Hotel and Lodges Rates policy is based on twin room or shared tents for two people. Single room or tent will be provided on request at a supplementary cost.
CAUTION:
All expeditions involve an element of personal risk and can be of a hazardous nature. Every participant must accept this risk. We are not liable for any loss, damage, injury, delay or inconvenience caused to you or your baggage as a result, directly or indirectly or any matter of whatever nature, which is beyond our control. All participants are advised to take an insurance policy to cover personal accident and medical expenses. We can arrange this for you at a relatively low cost
ALTERATION OF TOURS:
The company reserves the right to alter the route or cancel the operation of any scheduled tour should conditions so necessitate. We reserve the right to decline to accept or retain any client as a member of any tour at any given time in which event an equitable amount will be refunded.
LIABILITY:
The company and its agents act only as agents of the passengers in all matters relating to hotel/ lodge and tented accommodation, tours and transport etc. and shall not be liable for injury, delay, loss or damage in any manner.
CLIMBING EQUIPMENT:
Gear for mountain climbing is not included in the tour cost but can be hired at Nanyuki, Naro Moru and Chogoria for Mt. Kenya and at Arusha, Moshi or the Marangu park Gate for Mt. Kilimanjaro
OTHER INFORMATION
Visas
Visas are required for visitors who are not citizens of the commonwealth countries in order to enter Kenya. At present visitors from Germany, Denmark, Norway, San Marino, Sweden, Ethiopia, Eritrea, Finland, Spain, Turkey and Uruguay do not require visas. However, since visa requirements may change, it is advisable for the visitors to check the current visa requirements through airlines, tour operators or Kenya Tourist Offices, Kenya Embassies or High Commissions in their countries before coming, to avoid embarrassment. Visas normally take up to six weeks to process and are valid for up to a three month period. Those visitors with proper documents and who also possess onward or return tickets may be given visitor's passes free of charge on arrival at any Kenyan point of entry.
During the three months period, the visitors' pass holders are not allowed to engage themselves in any form of work or business in the country without authority from the Principal Immigration officer. Visitors without proper documents will be required to pay a refundable deposit of Kshs. 5,000/= before they are issued with visitor passes.
Money Matters
Hard currencies can be exchanged in cash at banks all over the country, at forex bureaus in Nairobi and at most large hotels. US Dollars, Sterling Pounds and Euro are most acceptable and will cause the least delay. As a norm, always ask what commission and charges will be deducted first and prior to transaction. Most of the Forex bureau do not charge any commision and usually have very competitive rates. Banks are usually open from 08.30 am to 3.00 pm, Mondays through Fridays and from 9.00 am and 11.00 am on Saturdays.
Electricity
Both mains electricity and generated supply in lodges provide 240 volts AC 50 cycles. Most large hotels and some game lodges provide shaving points with 110v 50 cycles. Sockets are normally three pin and of the 'square' variety.
Arrivals and Departures
Kenya has two main ports of entry by air: Jomo Kenyatta International Airport, Nairobi. Located 16 km from the city center. Moi International Airport, Mombasa. Located 12 km from the town center. Mombasa is the main port of entry by sea.
Airport Departure Tax
Air fare is usually inclusive of airport tax.
Security
Normal precautions as in any other destination world-wide should be taken. Visitors are advised not to leave cash and valuables in their hotel rooms but to make use of safe deposit boxes and safes. One should never carry large sums in cash and women should keep a tight grip on handbags in crowds or busy streets. Jewellery snatching is quite common in city streets. As in all major cities walking alone or in small groups at night should be considered a hazard and avoided. Reliable taxis are available at all the principal hotels. Taking photographs at airports, near military installations, of policeman, the president, the national flag, the State House, state lodges, soldiers, prisons and prisoners etc., is prohibited. Before photographing local people, permission should be obtained and a fixed price agreed. Seek the assistance of your driver/guide in this matter.
